Analytics
Agent
Conversion funnel
Where customers drop off on the way to an order
Agent economics
How much the agent costs and how much it returns
Orders & dialogs trend
Peak hours & days
When customers write — and how many off-hour dialogs the agent closes
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Conversion by function
Top customer questions
What to add to the knowledge base
Loss reasons
Why the dialog ended without an order
Channel split
Which channel brings more and converts better